Reading messages from people who confide their difficulties, aspirations and life journeys is a human responsibility that I take on with great seriousness and respect.
Several people write to me wondering what the criteria are for retaining attention. My answer is simple: truth and sincerity. No need to look for literary turns of phrase or to embellish reality.
What touches me most is the authenticity of a journey: a single parent struggling for their children, a person facing a reversal of fortune, a craftsman or a deserving worker who needs a decisive boost to get back on their feet.
Take the time to explain your situation simply. I read each message with attention and benevolence, in the strictest secrecy.